{"id":580,"date":"2025-11-26T17:38:39","date_gmt":"2025-11-26T14:38:39","guid":{"rendered":"https:\/\/fib.com.sa\/complaints\/"},"modified":"2026-02-02T02:49:26","modified_gmt":"2026-02-01T23:49:26","slug":"complaints","status":"publish","type":"page","link":"https:\/\/fib.com.sa\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"580\" class=\"elementor elementor-580 elementor-405\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b4227 e-flex e-con-boxed e-con e-parent\" data-id=\"a2b4227\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-34db35f e-con-full e-flex e-con e-child\" data-id=\"34db35f\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d647328 e-con-full e-flex e-con e-child\" data-id=\"d647328\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a6d868 elementor-widget elementor-widget-heading\" data-id=\"9a6d868\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f41f3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"92f41f3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7bca9 elementor-widget elementor-widget-shortcode\" data-id=\"3e7bca9\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f579-o1\" lang=\"ar\" dir=\"rtl\" data-wpcf7-id=\"579\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/580#wpcf7-f579-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0627\u062a\u0635\u0627\u0644\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"579\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ar\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f579-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>\n[type=button], [type=submit], button { \nborder: 1px solid #00953c; \ncolor: #02953c;\n}\n\n[type=button]:hover, [type=submit]:hover, button:hover { \nborder: 1px solid #00953c; \ncolor: #FFFFFF; \nbackground-color: #00953c;\n}\n<\/style>\n<div dir=\"ltr\" class=\"container\">\n\t<div class=\"row gy-3\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark\">Full Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Enter Full Name\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark\">ID\/Residence\/Commercial Registration Number<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"id-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Example: 1234567890\" value=\"\" type=\"text\" name=\"id-number\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Mobile Number<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mobile\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel form-control\" aria-invalid=\"false\" placeholder=\"05XXXXXXXX\" value=\"\" type=\"tel\" name=\"mobile\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Email<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email form-control\" aria-invalid=\"false\" placeholder=\"example@domain.com\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Insurance Policy Number (Optional)<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"policy-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"If applicable\" value=\"\" type=\"text\" name=\"policy-number\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Complaint Type<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"complaint-type\"><option value=\"\">Select<\/option><option value=\"Claims Processing Delay\">Claims Processing Delay<\/option><option value=\"Claims Rejected\">Claims Rejected<\/option><option value=\"Poor Customer Service\">Poor Customer Service<\/option><option value=\"Technical Issues\">Technical Issues<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-12\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Complaint Description (Optional)<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-desc\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Write your complaint details here\" name=\"complaint-desc\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-12\">\n\t\t\t<p><label class=\"form-label text-dark mb-1\">Upload Supporting Documents (Optional)<\/label>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"supporting-docs\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file form-control\" accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx\" aria-invalid=\"false\" type=\"file\" name=\"supporting-docs\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"form-check mb-2\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"confirm-accuracy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"confirm-accuracy\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I acknowledge that all information provided is true and accurate.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<div class=\"form-check mb-3\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy-consent\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to the Privacy Policy and Data Processing. <a href=\"\/privacy-policy\" target=\"_blank\" rel=\"noopener\">View Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-12 text-center\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary mt-3\" type=\"submit\" value=\"Submit Complaint\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-694be31 e-con-full e-flex e-con e-child\" data-id=\"694be31\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-580","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/pages\/580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/comments?post=580"}],"version-history":[{"count":1,"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/pages\/580\/revisions"}],"predecessor-version":[{"id":581,"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/pages\/580\/revisions\/581"}],"wp:attachment":[{"href":"https:\/\/fib.com.sa\/en\/wp-json\/wp\/v2\/media?parent=580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}